Privacy Policy

Privacy Policy of Craft Cold Brew

Effective Date: November 1st 2023

Craft Cold Brew, located at Unit 1-18 Burler Drive, Vasse, WA 6280, is committed to protecting the privacy of our customers and website visitors.

This Privacy Policy outlines our practices for collecting, using, and sharing personal information.

1. Information Collection

  • Personal Information: We collect information you provide directly, such as when you place an order, contact customer service, or sign up for our newsletter. This may include your name, email address, postal address, phone number, and payment information.

  • Automated Information: When you visit our website, we automatically collect certain information about your device and browsing actions, including your visit, IP address, and browser type, using cookies and similar technologies.

2. Use of Information

  • Order Processing: Your information is primarily used to process and fulfil your orders, manage your account, and communicate with you about your orders and our products.

  • Improving Our Services: We use your information to improve our website, products, and customer service.

  • Marketing: With your consent, we may use your information to send you promotional messages and newsletters.

3. Sharing of Information

  • Third-Party Service Providers: We share information with third-party providers for payment processing, order fulfilment, and data analysis.

  • Legal Compliance and Protection of Rights: We may disclose your information if required by law or if we believe it's necessary to protect the rights, property, or safety of Craft Cold Brew, our customers, or others.

4. Data Security

  • Security Measures: We implement appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction of personal information.

  • Data Retention: We retain your personal information for as long as necessary to provide you with our services and as required by law.

5. Your Rights

  • Access and Correction: You can access, update, or correct your personal information.

  • Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those messages.

6. Changes to This Policy

  • Updates: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

7. Contact Us

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and represents our commitment to protecting your personal information.